At Mix Kix, we are 100% committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy governs the manner in which Mix Kix collects, uses, maintains and discloses information collected from customers and our privacy policy applies to www.mixkix.com.au and all products and services offered by Mix Kix.

CONSENT DECLARATION

By submitting your information and other information to us, you consent to the processing of such information in accordance with our Privacy Policy. At any time you can withdraw your consent by dropping us a line at hello@mixkix.com.au.

HOW WE USE YOUR INFORMATION

We use your information in a number of different ways depending on the
nature of the information. We collect only information that we need and we will not pass on your personal information except to meet a delivery commitment, receive payments and give refunds, or the direct needs of Mix Kix, or if required by law. Here is how we collect and use your information:  

Deliver your purchase: Your name and some contact details that are necessary to fulfill your order.

Receive payments and give refunds: This is necessary to fulfill your transaction. No payment information is retained by Mix Kix.

Fraud prevention and detection: To prevent and detect fraud against either you or Mix Kix.

Send service messages by text or email, such as order updates: Your name and contact details help us to keep you updated on your order’s status to ensure a successful delivery.

Send information by email or SMS about new products: Your name and some contact details are used to keep you up to date with Mix Kix news we think you might be interested in. We only send this with your permission and you may opt out at any time.

Show you marketing messages as you browse the web: To keep you informed about our latest products and deals.

Find out what you and other customers are interested in: To ensure we are helping you with useful product suggestions. 

Provide customer service and support: We’re committed to giving our customers the best service. Your enquiries are used by our friendly team so we can tailor our advice to help you as best we can.

SHARING YOUR INFORMATION
We do not, and will not, sell or rent any of your personal data including your name, address, or email address to any third party.

However, we do share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

1. Companies that provide services to supply your purchases to you, such as payment service providers, warehouses, order packers and delivery companies.

2. Companies approved by you, such as payment service providers you’ve opted to use such as PayPal and Afterpay.

3. Credit reference agencies, law enforcement and fraud prevention agencies, so we can protect ourselves and our customers against fraud.

4. We may provide third parties with aggregated but anonymised information and analytics about our customers. We will not provide such third parties with any information that could be used to identify you.

MARKETING MESSAGES
If you have said you’d like us to, we will send you marketing messages via email or SMS to keep you informed and help you find our products. You can stop receiving marketing messages from us at any time. You can do this by:

1. Clicking on the ‘unsubscribe’ link included in all Mix Kix emails

2. Contacting us at hello@mixkix.com.au so we can update your preferences

Once you have indicated that you no longer wish to receive emails or SMS from Mix Kix, we will update your profile to ensure that you don’t receive further marketing messages from us.

Please note that stopping marketing messages will not stop service communications such as order updates.

SEEING ADVERTS FOR MIX KIX ONLINE
We run online advertisements to keep you informed and to help you see and find our products. Like many companies, we may show Mix Kix banner ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers. The banners ads you see will be based on retained information we have about you or your previous interactions with Mix Kix.

COOKIES

We use cookies when you visit www.mixkix.com.au. Cookies are pieces of information that a website or email transfers to your computer's hard disk. Cookies can make the Web more useful by storing information about your preferences on a particular site. The use of cookies is an industry standard and many major websites use them to provide useful features for their customers. Cookies in and of themselves do not personally identify users, although they do identify a user's computer. We use cookies to:

Personalise customer experience. When you are browsing or shopping on Mix Kix, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible.

Improve our site. These cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.

Targeting or advertising. These cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad.

Most browsers are initially set up to accept cookies. If you'd prefer you can set yours to refuse cookies. However, you may not be able to take full advantage of a website if you do so.

KEEPING YOUR INFORMATION
We will retain your information for as long as it is needed to be able to provide our services to you.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or to enforce our terms and conditions, we may also hold some of your information as required, even after it is no longer needed to provide the services to you.

CHANGES TO HOW WE PROTECT YOUR PRIVACY
We may change this page at any time to reflect how we are processing your data. When we do, we revise the updated date at the bottom of this page. We encourage our customers to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 

Mix Kix - September, 2022